Active USB cable

Good morning, I am testing Nuitrack with the Orbbec Astra Pro camera and everything is working.
But I need to use an active USB cable and When I use the active cable, I get the following unity error:
“System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection”
Can someone help me?
thanks michele

Hi @minux

Does the sensor work without extension cable?
Orbbec sensors can work unstable with some usb extension cables.
You can contact their support/community for recommendations.

Hi @minux

Any updates on the issue? Do you have any other questions?