Cannot detect Astra Pro on HP Desktop

Hello, I’ve working with Nuitrack + Astra Pro to develop an unity3d application.
I’ve checked this works fine on two normal desktop.

The problem is that if I test on HP Desktop, the device is detected in Windows Device Manager and Astra SDK, but Nuitrack can’t detect the device.

the desktop PC I used : HP 280 Pro G8 Microtower PC (24J29AV) | HP® Customer Support

I read through the installation guide and troubleshooting documentation on Nuitrack github and tried re-installing the Nuitrack and driver software for Astra Pro, but the result was the same.

Here is the console output (running nuitrack_device_api_sample.exe)

Get device list error:
 Can't enumerate devices: AstraProPerseeDepthProvider: Can't open device (      DeviceOpen using default: no devices found
)
Can't enumerate devices: AzureKinectDepthProvider: No devices detected
Can't enumerate devices: OpenNI2DepthProvider: Can't open device (      DeviceOpen using default: no devices found
)
Can't enumerate devices: OrbbecSDKDepthProvider: No devices detected
Can't enumerate devices: Realsense2DepthProvider: Can't enumerate Realsense2 camera

Get device list error:
 Can't enumerate devices: AstraProPerseeDepthProvider: Can't open device (      DeviceOpen using default: no devices found
)
Can't enumerate devices: AzureKinectDepthProvider: No devices detected
Can't enumerate devices: OpenNI2DepthProvider: Can't open device (      DeviceOpen using default: no devices found
)
Can't enumerate devices: OrbbecSDKDepthProvider: No devices detected
Can't enumerate devices: Realsense2DepthProvider: Can't enumerate Realsense2 camera


Connect sensor and press Enter to continue

How can I solve this problem?
Thanks.

Hi @taedol1367,

Could you check with the NIViewer application from here if you will get an image from your sensor?

Additionally, try to run the application as an administrator, will this have an effect?

Hi @taedol1367,

How are you? Has your issue been solved?
Would be great if you could provide some reply/feedback, we will be ready to help.
Thanks.

Hi, I have solved this problem by installing Visual C++ Redistributable Packages for Visual Studio 2013.
Thanks.

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