CSV recorder blocked

Hi,

I started using nuitrack a month ago with the demo to see if it will work with my goal.
Now I purchased a Nuitrack AI license in order to use the csv recorder within the software.
After entering the activation key the tool was still locked. Is it normal? Did I miss something ?

Thanks for your time.

Hello @NicFEV
We checked your account and only see the trial license. Could you please specify in private messages for which account the license was purchased or send the license key.

After entering the activation key the tool was still locked. Is it normal? Did I miss something ?

CSV-recorder works only with an annual subscription.

Thanks for your respond.

It was on another account which use the mail flavien.paccot@uca.fr.

@NicFEV We have made a refund. Please purchase an Nuitrack AI Subscription annual to activate CSV recorder.

Hello @NicFEV
How are you?
Do you have any other question about Nuitrack?