Nuitrack SDK crashes Unity applications after running for an extended time

Nuitrack SDK Unity3D
,
1

Good morning,

we use the latest version of the nuitrack sdk for unity. While it works great most of the time,
we noticed that our application crashes after running for a few hours (exact time varies with each run)
with the following exception:

Perhaps the sensor is already being used in other program. Or some unexpected error.
nuitrack.Exception
at nuitrack.NativeImporter.throwException (nuitrack.NativeImporter+ExceptionType type) [0x00096] in <0dba52d8ba4c458ab12d583e381918b5>:0
at nuitrack.NativeNuitrack.Update () [0x00006] in <0dba52d8ba4c458ab12d583e381918b5>:0
at nuitrack.Nuitrack.Update () [0x0000a] in <0dba52d8ba4c458ab12d583e381918b5>:0
at NuitrackManager.Update () [0x00043] in <242d4c02e8ee42e4945e66ce965d436c>:0

is there some way we can avoid this exception, or recover from it without having to restart our application?

Kind regards,
Nicholas

2

Hello @Nicholas, sorry for the late reply
Could you send the unity-log after the crash? Which sensor do you use?

Also try:

  1. Run this sample for a long time C:\Program Files\Nuitrack\nuitrack\nuitrack\bin\nuitrack_sample.exe
  2. Try running unity-demo on another hardware
3

Hi @Stepan.Reuk,

thanks for your reply! We since fixed the issue and found out that it was most likely unrelated to the nuitrack sdk after all, sorry for bothering you!

4