Orbbec Femto Bolt Initialization Error - Nuitrack 0.38.1

Hi @Stepan.Reuk, following on from the prior Orbbec conversation.

On 0.38.1 when I start the “Try Nuitrack” demo with the Femto Bolt selected, the window loads for a few seconds, I see the red IR(?) sensor activate on the camera, the window goes grey for a few seconds, then crashes with the following:

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Starting test...
    3D sensor serial number: 
    3D sensor provider name: OrbbecSDKDepthProvider
Test failure!
NuitrackException (TerminateException): Device returned timestamps of frames with diff more 500ms
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The firmware version is 1.1.2 which seems to be the latest.
The Orbbec Viewer works well, I’m using SDK Version 1.10.18.

Hope this is helpful, I’ll be available for more troubleshooting!

Hi @AC_TK,

We apologize for this inconvenience. This is a known issue and we are working on a fix.
As a workaround, please set this option to “nuitrack”.

Did this solve your problem?