When running any of the test exe in the bin folder - we only get a blank screen now.
We have the same issue with D415 and D435 devices - both of which are working perfectly in the REALSENSE Viewer 2.38.1.2223 version.
We also have installed the 2.38.1.2223 matching realsense sdk.
and both devices are running the 05.12.07.100 firmware recommended for 2.38.1.2223
Any assistance would be greatly appreciated - this has put us in a last minute jam.
Wes Tatters
and returns
Got the same result with Intel RealSense on Windows
Environment variables are set correctly, latest drivers, firmware, all up to date.
Hello @SafariAce
Please make sure you use usb3 cable and port. If you have Realsense Viewer installed, run it and see what USB version is listed there. It should be as shown in the screenshot.
I believe that I need to add Nuitrack to the Camera Privacy settings. I can use Python to access the camera and RealSense, but Nuitrack is not listed as an app I can set privacy on. How do I add it?
However Nuitrack is functioning, it is not making a camera request that the system is recording, that might prompt for permission. Any way I can trigger that?
Do you have an antivirus installed, such as kaspersky? It may block access to the sensor.
No, nothing other than a vanilla Win 11 install.
