Sample failed. Exit code: 3

Hi!

Trying to test the latest Nuitrack, got the trial Lic , did the activation,
but after clicking -Test- I get a Sample failed. Exit code: 3

The test window opens and immediately closes without showing anything.
I’m on a Realsense 415, Windows 10, i7, GPU 1060

Pls le t me know ,

Thanks in advance

Antonio D.

1 Like

Same issue running latest release 0.34.1 with Intel RealSense D455.

Getting a 3D sensor list…
3D sensor list was updated
3D sensor is activated!
Starting test…
3D sensor serial number: 035322250920
3D sensor provider name: Realsense2DepthProvider
ERROR: Sample failed. Exit code: 3

What is an “Exit code: 3”?

1 Like

I have met this problem on my own, please make sure:
1, it’s plugged and detected as usb3.1 device, not 2.1
2,the working mode, resolution and frame rate is supported inside the realsense viewer.
3, if you are working with ai feature selected, make sure install cuda sdk and manually copy cuDNN files to the sdk path, and have the right license too.

2 Likes

Same problem here… Intel Realsense D455:

3D sensor serial number: ----------------------
3D sensor provider name: Realsense2DepthProvider

ERROR: Sample failed. Exit code: 3

…connected to USB3 device with USB-C cable, seen in 2.1 by Realsense Viewer Inspector…

Same here (win10) RealSense D435
The port is not used elsewhere.

Getting a 3D sensor list…
3D sensor list was updated
Starting test…
3D sensor serial number: x
3D sensor provider name: Realsense2DepthProvider
ERROR: Sample failed. Exit code: 3

Hello @harsanyireka
Launch the Realsense Viewer. What USB version is shown there?
image

Hi @harsanyireka

Could you also run "%NUITRACK_HOME%\bin\nuitrack_sample.exe" in windows command prompt and send us an output

WARNING: Cannot load library module: C:\Program Files (x86)\Nuitrack\nuitrack\nuitrack/middleware/NuitrackModule.dll
WARNING: Cannot load library module: C:\Program Files (x86)\Nuitrack\nuitrack\nuitrack/middleware/NuitrackModule.dll
terminate called after throwing an instance of ‘tdv::nuitrack::TerminateException’
what(): WARNING: Cannot load library module: C:\Program Files (x86)\Nuitrack\nuitrack\nuitrack/middleware/NuitrackModule.dll

USB 2.1 and USB-c 3.2

Hi @harsanyireka,

Which USB version exactly do you see in Realsense Viewer: 2.1 or 3.2? Please make sure that you connect the sensor to your computer via USB 3, earlier versions are not supported.