The CVS function is not available

Nuitrack SDK
1

I’ve subscribed to the Nuitrack AI, but still can’t activate CSV records. Why

2

Hi @deep_lee
Could you please send me a screenshot of Nuitrack.exe with activated sensor?

3

Hi, thanks for your reply. I purchased the AI perpetual version, Nuitrack AI #53693.

微信截图_20250605082927
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4

@irakli Could it be my version issue

5

hi @deep_lee
As I see you have activated a perpetual license, CSV-Recorder does not work with it.
Delete the %NUITRACK_HOME%/data/license.json file and reactivate the sensor with a subscription license. After activation, the status in the dropdown menu should change to AI ONLINE