UE5.4.3 Crashing on simulation

Nuitrack SDK Unreal Engine
1

Hello lovely humans, I’m new here so hopefully I’ve done this right.

I’m using a Kinect 2 with the Nuitrack beta plugin for UE5 and am unable to run a simulation involving the plugin without the simulation crashing. I’ve tried in both viewport and standalone, with the same result. I think I’ve got the plugin in the right place, have tried with UE running in admin mode, and have tested in Nuitrack which shows the 3D and RGB tracks as expected.

The UE Crash Reporter says the following after a crash:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001ccbb02d4f0

NuitrackModule
NuitrackModule
NuitrackModule
NuitrackModule
msvcrt
msvcrt
kernel32
ntdll

I’m sure it’ll just be something that I’ve done wrong in the setup, I’m still new to plugins in unreal…

Thanks!

2

Hello @sgblair

Please check test sample in the Nuitrack Activation Tool (“Try Nuitrack!” button)?

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3

Thanks for the reply Stepan. Here are the results from the test:
image

I did notice that the 3d view is black, but still has the overlays. The RGB view is as expected.

4

Hello @sgblair

Strange. First you need to figure out why you don’t have depth frames in the sample in the Nuitrack Activation Tool.

Perhaps this is a conflict with other software or the depth on the sensor does not work physically.

  1. Do you have software with similar functionality installed?
  2. Can you view the depth Frames on the standard kinect software?

Also check “Kinect v2 Known Issues”

5

@sgblair Did you manage to fix the problem? If not, please tell us which OS version you are using

6

Also try:

  1. Turn off all the checkboxes in the “AI Feature” section
  2. Select “Classical” mode
  3. And run the test. Will the Depth Frames be visible?

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7