Hello, @JST.
We need to know the answers to the following questions for further help:
- What operating system architecture do you have?
- What is the version of Nuitrack you’re using? (x86/x64)
- What are PID and VID of your currently used sensor?
Additionally, please, make sure you have installed the proper version (v1.8) of the Kinect SDK
as mentioned here.
We’re sorry you have faced such an issue, and we’re looking forward to your response.