I tried to Activated license through Nuitrack SDK program.
but It was showed Activation error like this.
Activation error: NuitrackException: CURL(35) SSL connect error
but I guess, there has strict security of internet I tried to activated.
so I couldn’t access the domain like “nuitack.com” there.
I can ask to security team specific web for access rights.
I asked to security team “nuitrack.com” for access. and I can access “nuitrack.com”, but It still wasn’t able to activate license with CURL(35) SSL connect error.
I want to get access rights to the nuitrack activation authentication server.
If possible, can you tell me what the authentication server is?
For example, I think I need an address like the IP or domain of the authentication server.
Okay, @TAG
I’m sorry. I went to authorize, but It doesn’t work.
I don’t know about connection like SSL at all.
do you think there is problem with firewall?
if you can’t support about this problem of error anymore, I can’t handle this, either.
can I try something more?
Sure, in fact we are ready to arrange a remote session (anydesk) if it is suitable for you.
In the meantime - it is important to understand whether cognitive.3divi.com is resolved correctly by your DNS server and whether it is accessible from your network.
To do this - you can simply open the terminal of choice (command line) depending on your OS (for Windows it is cmd command just as an example) and try to ping nuitrack activation server by entering the: ping cognitive.3divi.com
You could post the results (error message) to this thread and we should be able to understand/recommend of how to handle it.
Sorry for a delayed reply.
Please check the following to fix this:
Please check the date and time on your device, it should be set correctly.
Is antivirus software installed on devices with problems? Disable it for the duration of activation, as the antivirus may block Internet access to Nuitrack.
Please check the date and time on your device, it should be set correctly. : It was all right.
Is antivirus software installed on devices with problems? Disable it for the duration of activation, as the antivirus may block Internet access to Nuitrack. : We can’t disable something like antivirus softwares now. It is impossible for a moment. If we can’t disable whole firewall, we can’t activate Nuitrack license? We can allow to access specific domain instead.
try to grant access to this domain cognitive.3divi.com and you can try adding Nuitrack to antivirus exclusions
But I don’t think antivirus is blocking the Nuitrack activation.
And actually I don’t know antivirus exist. It seems to not exist.
What kind of I can try more?
Please read the all previous posts.
Topic is this.
I tried to Activated license through Nuitrack SDK program.
but It was showed Activation error like this.
Activation error: NuitrackException: CURL(35) SSL connect error
If you have a proxy on your network for the Internet connection, you can configure it from the %NUITRACK_HOME%/data/nuitrack.config file (the Network.ProxyUrl item “:”).
Windows Defender is installed by default in Windows. It can block Nuitrack’s connection to the server for activation. You can disable it during activation or add Nuitrack to the exclusions:
Windows Defender → Virus and Threat Protection → Virus and Threat Protection Settings → Manage Settings → Exceptions → add or remove exceptions → add process → Nuitrack or Nuitrack.exe
If you have a proxy on your network for the Internet connection, you can configure it from the %NUITRACK_HOME%/data/nuitrack.config file (the Network.ProxyUrl item “:”).
What is the proxy url?
What should I put like?
Sorry, I don’t know at all about proxy.
For anyone interested - we plan to add a workaround licensing method for conditions with uncertain network-related access issues. We’ll additionally notify in this thread.
